Background

Spring 2018 saw Birds of Poole Harbour open its engagement headquarters on Poole Quay. The information hub is a focal point for our work and an information rich environment for visitors to learn about the harbour and its birds. Founded in 2013, the charity aims to raise the profile of bird conservation, preservation and observation in and around the Poole Harbour area. The harbour benefits from national and international protection and to date has hosted 331 bird species. Boasting a diverse mosaic of habitats, the Poole Harbour basin offers excellent birding opportunities throughout the year. Our HQ offers visitors an in-depth insight into how to ‘bird’ the harbour and showcases our various projects. The centre is also a small retailer of optics, books and postcards.

Reports to

HQ Manager, Birds of Poole Harbour Trustees

Duties

The Engagement Supervisor is expected to:

• Engage with and enthuse visitors about the local bird life.
• Promote and interpret our flagship Osprey Translocation Project.
• Assist HQ Manager with volunteer management.
• Contribute to online engagement including social media and monthly newsletters.
• Field questions and provide information on where and when to visit birding sites.
• Conduct start and end of day cash handling and opening/closing procedures.
• Take bookings and promote events and boat trips.
• Provide information and optics demonstrations.
• Process till payments for products on sale.
• Provide further information on the interpretation on view within our HQ.
• Maintain high standards of HQ appearance and resource quality.

Person Specification

Full training will be provided for this role including till usage, visitor engagement roles, optics display and display usage/maintenance.

Personal Attributes

• Friendly and outgoing personality (Essential)
• Passion for local wildlife (Essential)
• Dynamic and proactive attitude with ability to take initiative (Essential)
• Team player who can motivate and inspire (Essential)

Skills

• Moderate level of bird identification skills (Essential)
• Public engagement and/or customer service experience (Essential)
• Excellent verbal and written communications skills (Essential)

Knowledge

• Moderate understanding of birding optics (Desirable)
• Moderate level of knowledge of Poole Harbour birding sites (Desirable)

Contract information

Salary: £8.72/hour

Full-time and part-time positions considered. Weekend work required.

Contract: Fixed Term – May to September

Closing date: 29 February 2020

Who to contact?

If you are interested in joining our team, please forward your CV together with a covering letter by email (PDF files only).

Send application details to:

Joe Parker

hqmanager@birdsofpooleharbour.co.uk